Static FAQ Page
Frequently Asked Questions
Have Questions About Our Jewellery, Services, or Shopping Experience? Find All the Answers You Need Here.
DOMESTIC SHIPPING FAQs
Please enter your delivery location pin code to check for deliverable location.
Deliverable location is the location where our logistics partner can deliver an item.
Yes. However, from time-to-time shipping charges may be absorbed by the company. Currently domestic shipment in India is free, and is not being charged to customers.
On an average, it may take 3-7 business days (excluding holidays) depending on our serviceable locations, and from the date of shipment to our logistics agents. You will be automatically intimated with a shipment tracking number for each order. Our logistics partner will get in touch with you once the shipment reaches the destination.
Yes, all our shipments are insured and shipped through our accredited logistic partners, till the time the shipment reaches your address.
COD is a payment by cash or UPI when the courier delivers the item to you at your address. At present, we do not offer COD facilities.
INTERNATIONAL SHIPPING FAQs
Yes, we do shipments to all major countries like the US, UK, Australia, Singapore, Hong Kong, Canada, most parts of Europe, most parts of Asia, Russia, and some parts of Africa. To know whether we ship to your location please add your selected jewellery to the cart page and select shipping address in order to confirm, if your location is available for international shipment.
It varies from country to country. Currently we charge 50% of the total freight, insurance, shipment & handling charges to you and the balance is borne by the company. Customs duty in your country/state and other clearing charges at destination location will have to be borne by you/customer. To know the shipping charges for your location, please add your selected jewellery to the cart page and see applicable shipping charges.
On an average it may take 2-3 weeks, excluding holidays, from the date of receipt of your payment. You will be intimated with the shipment tracking number. Our logistic partner will keep in touch with you once the shipment reaches the destination.
We are currently not accepting return/exchanges of international orders.
Yes, all our shipments are insured and shipped through our accredited logistic partners, till the time the shipment reaches your address.
Yes. You will have to pay destination customs duty and other charges at your location. For some of the major countries, estimated/approximate import duty and other taxes are shown below; however, these are subject to change based on the respective country's applicable laws. Additionally, clearing charges may be applicable.
The table below is only to be treated as a guide; the company is not to be held responsible for the accuracy of these rates:
Country
Estimated Import Duty
Estimated Additional Tax & Others
USA
5.08%
NIL
AUSTRALIA
5%
11%
UK
5%
20%
CANADA
8.5%
5%
SINGAPORE
NIL
7%
UAE
5%
5%
NEW ZEALAND
0.005%
15% + 3%
GERMANY
2.50%
19%
THE NETHERLANDS
4%
21%
SAUDI ARABIA
5%
NIL
JAPAN
5.5%
8%
THAILAND
NIL
7%
GENERAL
No, we normally do not, however if they are of a fine quality and a good design, we may consider it. Please contact +91 80 4000 1869 or email us at ecomm@ckcjewellers.com
Cob is short for Cabochon, which refers to gemstones with rounded tops and flat, convex or concave bases. Cut or faceted gemstones are those that have many angular surfaces giving a more shiny or reflective look. Some gems and styles suit a particular form better than others.
It is an art of creating beautiful images on jewellery using crushed glass powder
The nine gems are Emerald - Diamond - Pearl - Coral - Hessonite (Gomed) - Blue Sapphire - Cat's Eye - Yellow Sapphire - Ruby.
Heritage, Estate, Classic, Denim & Diamonds, Salon, Parfait, Solitaire, Wedding, Religious, Eclectic, Gem Paintings, Enamel, Limited Edition, Honey-Bee, and more.
a) Amethyst - Purple
b) Garnet - Brownish, Deep red, Pink, Orange, Green
c) Pearl - White/Black/Grey/Pink/Cream
d) Opal - White, Blue, Pink, Orange
e) Topaz - Yellowish Orange, Blue
f) Onyx - Black
g) Aquamarine - Sky Blue
h) Cat's Eye - Milky white
I) Citrine - Yellow
j) Coral - Red
k) Lapis Lazuli - Blue, with gold pyrite specks
l) Peridot - Lime Green
j) Tourmaline - Pink, red, blue, green
k) Turquoise – Blue
We manufacture jewellery in our dedicated workshops and through an elaborate set of subcontracting in India and overseas. Every piece of jewellery is guaranteed to last, and stamped for purity and authenticity.
We have our own manufacturing unit - C. Krishniah Chetty Institute of Fine Jewellery (CKCIFJ) which is a premium practical training institute and a centre for jewellery designing and manufacturing, with experienced designers and skilled artisans who have adequate knowledge of different metals and precious stones/gems
The institute is well equipped with the latest technology to provide a modern approach for ancient Indian jewellery.
The main focus is on high quality craftsmanship talent, innovative jewellery, innovative services, and innovative design with a blend of old & young trainees and qualified teams.
Purity is guaranteed as on our bills and as stamped on jewellery for life. For gemstone setting, we guarantee free replacement of gems if they fall off from the setting within 12 months from the date of billing. The information must be given to us by email to ecomm@ckcjewellers.com with a photo of the item and bill numbers or the item must be physically brought to us within 12 months to qualify for free replacement.
We have 4 magnificent showrooms in Bengaluru.
The Heritage Showroom
35 & 36, Commercial Street, Bangalore 560001, India.
The Touchstone – Red Façade Building
3A, Main Guard Cross Road, Off Cubbon Road, Bangalore 560001, India.
The Touchstone South
517/41, 47th Cross Rd, Next to Angadi Silks, 5th Block, TMC Layout, 5th Block, Jayanagar, Bengaluru, Karnataka 560041
The Touchstone West,
25, 9th Cross, Margosa Road, Malleswaram, Bangalore 560003, India
We have 6 entities in our group:
C. Krishniah Chetty & Sons P LTD.,
C. Krishniah Chetty Jewellers,
C. Krishniah Chetty & Sons Manufacturers,
C. Krishniah Chetty and Sons,
C. Krishniah Chetty Foundation,
C. Krishniah Chetty Charitable Trust.
DISCOUNT
We do not offer discounts; our prices are all fixed. From time to time, we may have some promotions, for a limited time only. Or, on a select set of items at a time. However, we offer loyalty reward points, and discount vouchers from time to time. Also, we have a savings plan that allows many benefits for our patrons.
EXCHANGE
We have an elaborate exchange and buy back policy. This changes from time to time. By and large, we offer excellent options to upgrade or exchange your items. We will be able to give you the values based on the nature of the items. We deal with many items like, gold, silver, diamonds, gemstones, rare gems, accessories etc. Hence, we have a well laid out policy for every item / product.
LOYALTY POINTS
Yes. But there are some differences between one company and another. Shopping at all showrooms gives you more benefits. Loyalty points are redeemable across showrooms and online.
Yes, for a transaction sale/purchase and advances where the value exceeds more than 2 lacs, a pan card is mandatory as per Government of India laws
GOLD
Carat refers to the unit of weight by which gems are measured, abbreviated as "Ct", and Karat is the unit of measure for the purity of gold abbreviated as "K" or "KT".
You cannot tell the difference between white gold and platinum just by looking at it. Today, we use advanced surface finishing technology that makes white gold and platinum look the same. However, all platinum in India is stamped with the Pt symbol. Jewellery without the Pt symbol should be suspected and tested. Platinum jewellery is available with authorised jewellers and comes with an authentic platinum certificate.
A) Malleability: Where gold can be hammered into any shape or made into a thin sheet without breaking.
B) Ductility: Drawing gold into thin wires or tubes.
When people exchange their gold for new it is called recycling of gold. Gold is rarely wasted.
When you wish to change old jewellery into new designs, gold is frequently recycled.
Refining of gold refers to the removal of alloy traces such as copper, silver, and other metals to obtain pure gold.
Yes. It's called Aqua Regia: A mixture of hydrochloric acid (HCl) and nitric acid (HNO3) at a ratio of either 3:1 or 4:1. Unscrupulous home to home "polishers" use this solution to rob you of the gold on the pretext of polishing your jewellery. We advise that you do not fall prey to such home visiting agents.
The process of assembling individual items, soldering them and giving a pre-finish to the product is called bench working. This is the way hand crafting of jewellery is made in our jewellery crafting studios.
Hallmarking is a way to test gold jewellery and to guarantee the purity of the gold or silver. This is done by licensed testing centres mandated by the Government of India, Ministry of Consumer Affairs. There are over 200 centres in India today. This falls under the Bureau of Indian Standards (BIS).
COD is a payment by cash or UPI when the courier delivers the item to you at your address. At present, we do not offer COD facilities.
Pure gold is used to make coins or gold bars.
When gold is mixed with other metals to make it harder and suitable for normal wear.
A) Enhance the strength of gold.
B) Improve workability of gold.
C) Adds colour to gold.
D) Gives different karatage saving money for you as a consumer.
By Indian law, only purity above 10 KT may be considered as gold.
Gold purity is measured in Karats.
A) Gold is malleable and ductile - these properties allow it to be crafted into beautiful jewellery.
B) Gold is rare and a good store of value.
C) Gold will not rust and so has better value than other metals.
Purity of gold = parts of gold per 1000 parts of the product. Therefore 24 Kt gold = 24 parts or 99.5% or 99.99% of gold. 22 Kt gold = 91.67% or 22 parts out of 24 parts containing gold. 18 Kt gold = 75% gold or 18 parts of 24 parts containing gold.
The process of attaching one gold piece to another using a different precious metal alloy is called soldering. Soldering is a very essential process in jewellery manufacturing.
A solder is a filler material which is used in joining (fusing) of precious metal parts.
A) Melt at slightly lower temperature than the material to be soldered.
B) Be made up of the same Karatage as that of the material to be soldered.
Indium and Tin, other than the precious metal itself.
C.Krishniah Chetty Group does not support the use of cadmium in solder, as it is detrimental to the health of our craftsmen. We are 100% environmentally conscious and responsible.
Removing the surface roughness and making the product shiny is called polishing.
Any jewellery contains a mixture of gold and other metals. One needs to understand this in order to determine the karatage and value of the gold they are buying.
A) Destructive Method, also called the Fire Assay method. This 'destroys' the jewel into a lump of homogeneous metal making it easy to test the purity consistently.
B) Non-Destructive Method - XRF or X-Ray Fluorescence method of testing, which is non-destructive, faster and easier than the fire assay method. It is slightly less accurate as it penetrates only the top layer of the jewel.
A spectroscope determines the composition of metals which are present in the jewellery. These are shown as wavelengths by the computer.
A) Sandblast or Matt finish
B) Satin finish
C) Shiny/Mirror finish
D) Milligrain finish
E) Brush finish
F) Florentine finish
G) Engraved finish
H) Enameling
J) Hammered finish and more..
The South African Krugerrand in 1967 pioneered the idea of a coin that contained an ounce of pure gold, and was made to trade just for its gold value. C Krishniah Chetty Jewellers offer you a host of beautifully crafted gold and silver coins.
Both yellow and white gold have the same purity, the only difference is appearance. However, yellow gold is known to be more permanent, while white gold may turn yellow after a year or two of wear. Platinum is a good choice for daily wear, if you prefer a white-gold like look.
DIAMOND
‘Diamond’ is the hardest known mineral in the universe. A diamond is the greatest store of value, along with gold, silver, and important gemstones. Together these form a time-tested store of value. And of course, for this reason, a fine diamond is the Ultimate Symbol of Love. Nothing conveys love better than a fine... and a quality diamond!
Lab-grown diamonds are real diamonds created in a controlled laboratory setting rather than being mined from the earth. They have the same physical, chemical, and optical properties as natural diamonds but are produced using advanced technological processes that mimic the natural diamond-growing conditions. Question
There are two primary methods used to create lab-grown diamonds:
High Pressure, High Temperature (HPHT):
Mimics the natural diamond formation process.
Carbon is placed under extreme pressure and heat to form a diamond crystal.
Chemical Vapor Deposition (CVD):
Uses a carbon-rich gas in a vacuum chamber.
The carbon atoms attach to a diamond seed, growing layer by layer.
Yes! Lab-grown diamonds are real diamonds, not imitations like cubic zirconia or moissanite. They have the same hardness (10 on the Mohs scale) and brilliance as natural diamonds.
SILVERWARE
Handmade, casting and machine made.
Silver jewellery purity is 92.50%.
Across the world - In India, Europe and China.
Oxidized, Mirror, Dull, E-Coating (prevents tarnishing).
They remain the same as silver articles for silver weight only.
No, unfortunately we do not.
Silver by nature tarnishes when exposed to air due to the presence of sulphur. Silver needs periodic cleaning and polishing to retain its shine and lustre. Maintain jewellery by bringing it into our showrooms once a year for checking of loose links, prong settings, and to have it re-polished.
PLATINUM
Platinum (Pt) is 95% pure, and 5% alloy.
Platinum is a naturally white lustrous metal. It is durable. It does not scratch easily and remains new. It is hypoallergenic like gold and does not affect the skin of the wearer.